Resolve workplace Conflict : Understand and apply Assertion and Negotiation Skills (AN&C)     (2)


To understand the different styles of conflict to be able to adjust their style to resolve conflict

To be able to turn aggression into assertion to optimise outcomes

To understand the types of negotiation and the steps to achieve win-win negotiation


To be able to resolve workplace conflict by

    Being able to act assertively and not aggressively

    Conducting Successful win-win negotiation