Resolve workplace Conflict : Understand and apply Assertion and Negotiation Skills (AN&C) (2)
Objectives
To understand the different styles of conflict to be able to adjust their style to resolve conflict
To be able to turn aggression into assertion to optimise outcomes
To understand the types of negotiation and the steps to achieve win-win negotiation
Outcomes
To be able to resolve workplace conflict by
Being able to act assertively and not aggressively
Conducting Successful win-win negotiation