Resolving Conflict By Applying Effective Assertion And Negotiation Skills

Training Objectives – On completing the training delegates will be able to:

  1. Understand the different conflict styles
  2. Adjust their natural style in order to facilitate working with people to resolve conflicts
  3. Understand aggression and assertion
  4. Apply assertive communication to optimise outcomes
  5. Understand the types of Negotiation and the steps to achieve successful win-win negotiation